SHIPPING/DELIVERY POLICY

Confirmed orders will be shipped within 48 to 72 working hours. Once shipped, they'll be delivered to you between 10am - 6pm from Monday to Saturday, excluding public holidays. Estimated delivery time may change due to the customer’s geographical location, shipping destination, product availability and courier partner’s delivery time & location. A delivery fee of is applicable on orders below ₹ 5000.

For deliveries outside India:

1. Your shipment could be subject to applicable customs duty charge, import duty, value added tax (VAT) or other applicable government taxes on arrival in the destination country.
2. These charges will have to be paid by the consignee. We shall not be liable to pay them under any circumstances.
3. The shipping charges mentioned in the total order value does not include these charges.
4. If the consignee refuses to pay the liable shipment custom charges upon its arrival in the destination country, we will deduct complete shipping and return duty charges from the consignee order value while processing the refund.
5. We will only be responsible for compliance with the export and customs laws of the country where the products are being shipped from. The consignee must ensure compliance with import and customs laws of the country they are having the products shipped to.
6. The number of products ordered by the customer may exceed the total number permissible by their country for clearance upon arrival. In this regard, the customer must consider these limits placed by their country while ordering products from the Platform.

We will fulfil all international orders from our end. However, the consignee will be responsible for compliance with all applicable laws pertaining to the import of products, including without limitation, payment of applicable government taxes and duties on arrival in the destination country. In the event and for any reason whatsoever, an order does not get cleared by customs in the destination country, we may, at our sole and absolute discretion, consider a refund of the customer’s
order amount after deducting the shipping costs, returning duty charges and any other charges incurred by us while processing the order and having the products shipped to the customer.
In case of one or more defective products in your order, please register a single complaint as the return/replacement will be arranged only once.
Customers are advised not to accept tampered or damaged shipments.

CANCELLATION OF UNUSUAL ORDERS

There may be certain orders that we cannot accept, and therefore, we reserve the right, at our sole discretion, to cancel any order. Some reasons may include errors in pricing, certain issues identified by our fraud avoidance department or any order placed using a technological glitch/loophole, etc. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to ship your order.

REFUNDS FOR CANCELATION OF UNUSUAL ORDERS

Refunds are processed in a maximum of 14 to 21 working days from the date on which www.roovedaa.com cancels the order. In case of prepaid orders through Credit Card, Debit Card or Net Banking, the amount will be transferred back to the account from which it was paid. In the case of a Cash-on-Delivery order, a refund cheque will be deposited in your bank account in favour of the “Billing Name” used while placing the order or an NEFT transfer will be attempted. Please note that Cash-on-delivery charges and Shipping Charges (if applicable) are not refundable.